If the order you received contains a foreign object of some kind, such as a nail, hair, or other, please send us a detailed email at firstname.lastname@example.org. We will be able to investigate this with the store in question.
To investigate efficiently and correctly, we will require the following information:
- Where was the object found?
- What was the object?
- Photographs of the object and the consumable you found it in
- Have you ingested the item? (even if a small amount)
From here we will be able to keep you updated with the enquiry and provide you with the appropriate action, whether that be store credit, a refund or other.