When you join our Verified Store Programme, we require various pieces of information, including your refund policy. We allow stores to share their own policies without having to worry about contradicting another platform.
If the refund requires further investigation because a rider was at fault or involved in the need for a refund to be given, then we will thoroughly investigate this. We may take further action for the party in question.
When it comes to the refund in question, the user will need to either return it to the store or relay to the store they are unhappy with the product. Then, the store will notify us of their intended return. We will then refund the user on the store's behalf, taking the funds from the store’s wallet. When the store receives its payments at the end of the week, this will be the full amount with any refunds deducted.